Shipping policy

At VELOUR, every order is handled with care from the moment you check out to the moment it reaches your door.

ORDER PROCESSING
All VELOUR orders are processed within 1–3 business days of payment confirmation. During this time we prepare, quality-check, and package your order.

DELIVERY TIMELINES
· Standard Delivery: 4–7 business days nationwide across South Africa
· Crown Elite (Numbered Edition): 5–10 business days, as these pieces are made to order

You will receive a WhatsApp or email notification with tracking details once your order has been dispatched.

SHIPPING RATES
· Standard delivery: R99–R149 depending on your location
· Free delivery on all orders over R2,000

Exact shipping costs are calculated and shown at checkout based on your delivery address.

WHERE WE SHIP
We currently deliver nationwide within South Africa. We do not offer international shipping at this time.

PRE-ORDER ITEMS
Some VELOUR products are made to order. Any item marked as a pre-order will clearly display its estimated shipping timeframe on the product page. Your order is placed with our supplier once payment is confirmed, and you will be kept updated throughout the process.

DELAYS
While we do everything possible to meet our stated timelines, delays can occasionally occur due to courier disruptions, high demand, or public holidays. If your order is delayed, we will contact you proactively with an updated timeline.

INCORRECT ADDRESS
Please double check your delivery address at checkout. VELOUR is not responsible for orders delayed or lost due to an incorrect address provided by the customer. If you notice an error after placing your order, contact us immediately via WhatsApp so we can attempt to correct it before dispatch.

QUESTIONS?
WhatsApp us anytime — we're available 7 days a week and respond within minutes.

VELOUR Beauty SA
Wear Your Crown.